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  STORE POLICY  

COSTUMER CARE

This website is owned and operated by Green Furniture and Projects (Pty) Ltd. We are a private company incorporated in accordance with the laws of the Republic of South Africa
with registration number 2012/158248/07 ---- VAT number 4050264250

 

By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.

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PRIVACY & SAFETY

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

 

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Pick-ups

The customer is responsible for securing all items to their vehicle.  Please report any manufacturer related issues to us right away.  All About Furniture is not responsible for any transportation related damages.

Major purchase

Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.

Special orders

A minimum deposit is required on all orders.  Any balance remaining must be paid in full prior to pick-up or delivery (except when financing).

1.) Special orders cannot be cancelled once the order has been placed. 
2.) Arrival of your order is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
3.) Special order merchandise is not returnable.
4.) Special order merchandise will be repaired and not exchanged or reordered

Estimated order arrival

We quote the best estimate from information that is provided to us by our vendors . All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer. If you are notified of a long delay and your merchandise is not in production, you may cancel your merchandise and receive a full refund on the undeliverable merchandise.

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Validity


All prices quoted are valid for a period of 30 days from date of quote unless otherwise stated.
Purchase order along with deposit (where applicable) must be received within the valid quote
period.

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Payment Methods
PAYMENT METHODS

  • Credit / Debit Cards

  • EFT

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